Privacy Policy

Privacy Policy

Effective Date: July 1, 2025

Frank Lee the Best AC (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website at https://frankleethebestac.com.

1. Who We Are

Our website address is: https://frankleethebestac.com. We provide HVAC services to customers in Casa Grande, Tucson, and Maricopa, Arizona.

2. Information We Collect

We may collect the following information when you interact with our site:

• Personal Data: Name, email, phone number, and address provided via contact forms or service requests.
• Technical Data: IP address, browser type, pages visited, device info.
• Comment Data: IP address, browser user agent, and any information submitted in comments.
• Media: If you upload images, avoid including location data (EXIF GPS), as it can be extracted by others.

3. How We Use Your Information

We may use the data collected for the following purposes:

• To respond to service inquiries or appointment requests
• To provide HVAC-related services (estimates, repairs, follow-ups)
• To improve our website experience and performance
• To send occasional updates or promotional emails (only if you opt in)
• To detect and prevent spam or security threats

4. Comments and Gravatar

If you leave a comment, we collect the data shown in the form along with your IP address and browser user agent to help detect spam. An anonymized hash of your email may be shared with the Gravatar service to display your profile picture. View their policy at: https://automattic.com/privacy.

5. Cookies

We use cookies to enhance functionality:

• Comment cookies save your name and email so you don’t need to re-enter them.
• Login cookies track your session (if applicable) and preferences.
• Editor cookies store post-related data when editing or publishing content.

These cookies typically expire within 1 day to 1 year, depending on type.

6. Embedded Content

Articles may include embedded content (e.g., YouTube videos, images). Embedded content from other sites behaves as if you visited those sites directly and may collect your data.

7. Who We Share Data With

We do not sell or rent your personal data. We may share limited information with:

• Trusted third-party tools (e.g., spam filters, form processors)
• Legal authorities, when required by law or to protect our business
• Scheduling or CRM platforms, for service coordination (if used)
• Google Analytics

8. Data Retention

• Comments and their metadata are retained indefinitely.
• If you register (if applicable), we store the information in your user profile.
• Administrators can view and edit all user data.

9. Your Data Rights

You have the right to:

• Access, update, or delete your data
• Receive a copy of your data in a portable format
• Withdraw consent for marketing emails (if subscribed)

To exercise these rights, please contact us at:

10. Children’s Privacy

This website and our services are not intended for children under the age of 13. We do not knowingly collect personal information from minors.

11. Data Security

We use secure connections (HTTPS), firewall protection, and limited access control to protect your data. However, no internet transmission is 100% secure.

12. Changes to This Policy

We may update this Privacy Policy at any time. Any changes will be posted on this page with the new effective date.

13. Contact Us

If you have any questions or concerns about this Privacy Policy, please reach out:

Frank Lee the Best AC